Returns and Refunds Policy

Order Cancellations, Refunds, and Returns

Order Cancellation

All orders can be cancelled until they enter production. Since our products are made to order, once the production process has started, we cannot accept cancellations or changes. If your order has been paid for and you need to change or cancel it, please contact us within 12 hours of placing your order. After this time, cancellations are no longer possible.

Refunds

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. If your item arrives damaged or defective, please contact us at DreamAnimeTeam@gmail.com, and we will provide you with instructions on how to return the item for a replacement or a refund, depending on your preference.

If you are unsatisfied with your order for any reason, please contact our support team, and we will do our best to assist you.

Refunds will not be issued if:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
• You change your mind after the item has been produced and shipped (due to the custom, made-to-order nature of our products).

You can submit refund requests within 15 days after the guaranteed delivery period (typically 45 days) has expired. To submit a refund request, please contact us through our Contact Us page or email us at DreamAnimeTeam@gmail.com.

Returns

Due to the custom nature of our print-on-demand products, we generally do not accept returns unless the item is defective or damaged during shipping. If you need to return an item for these reasons, we will provide you with a return address. Please note that customers are responsible for paying the return shipping costs unless we are at fault (e.g., defective or incorrect items).

For any issues related to your order, feel free to reach out to us at DreamAnimeTeam@gmail.com, and we will do our best to resolve the situation.

Effective Date: August 22, 2024